Overheated water / Overheated pellet tank / Safety thermostat faulty


Check:

• Verify proper water flow in the system, check the circulation pump and the water pressure;
• Let the appliance cool and check the pellet tank.

How to reset:

• The thermal security thermostats can be found below the power cable. Unscrew the black caps that covers the white buttons, press the buttons until hearing a click. At this point the thermostats are reset.
• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet (if it’s not self-cleaning) and turn the heater on. If the error persists, contact local Customer Support.

Low draft in the chimney


Check:

• Verify if the combustion chamber, ash box and inspection compartment are properly closed;
• Inspect the chimney.

• Make sure to have pellets in the tank;
• If the aspiration unit is installed, check if it is blocked (there will be an exclamation point on the aspirator display – reset it pushing and holding the button ON pf the aspirator) and check if there are pellets in the additional silos;
• Check if the burn-pot is clean (if it’s not self-cleaning) and not damaged;
• Empty the ash drawer, clean the inspection compartment, check if there primary air inlet or flue pipe are clogged.

• Press and hold for 3 seconds the button ON to reset the alarm. Turn the heater on. If the error persists with the full pellet tank, contact local Customer Support.

Water temperature is over 92° / Faulty water probe


Check:

• Verify proper water flow in the system;
• If the heating system is zoned, make sure to have at least one zone open;
• Check if the circulation pump is blocked.

How to reset:

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet (if it’s not self-cleaning) and turn the heater on. If the error persists, contact local Customer Support.

Flue gas temperature reached safety limits


Check:

• Clean the stove carefully, pay attention to the inspection compartment where the exhaust fan is situated;
• Inspect the chimney.

How to reset:

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet (if it’s not self-cleaning) and turn the heater on. If the error persists with the clean chimney, contact Customer Support in your area.

Incorrect operation of exhaust fan or control panel


How to reset:

• Press and hold for 3 seconds the button ON to reset the alarm and turn the heater on. If the error persists, contact local Customer Support.

• Control the pressure, repressurise the heating system: open slowly water filling loop to increase the pressure. Close it when finished.
• Verify if there are water losses in the system.

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet (if it’s not self-cleaning) and turn the heater on.

• Control the pressure. To reduce pressure, bleed a radiator or drain some water out of the system using a drain point. 
• Verify if automatic water loading unit (if available) is faulty or not calibrated.

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet (if it’s not self-cleaning) and turn the heater on.

• Contact Customer Support in your area.

• Clean the burner (if it’s not self-cleaning);
• Verify if the pellets in the hopper are dry and have an adequate dimensions;  
• Empty the pellet hopper and check if clogged. Refill the hopper.

• Press and hold for 3 seconds the button ON to reset the alarm.Turn the heater on. If the error persists, contact local Customer Support.

• If the boiler/thermostove was ON, within 1 minute it will automatically re-start.
• If the power cut is longer than 1 minute, reset the error and turn the boiler on.
• If the power supply is missing only at the stove, check the power cable and the fuses at the main switch. 


How to reset:
• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet (if it’s not self-cleaning) and turn the heater on. If the error persists, contact local Customer Support.

• Press and hold for 3 seconds the button ON to reset the alarm.Turn the heater on. If the error persists, contact local Customer Support.