High / low water pressure in the system

The water pressure in cold system must be between 0,8 and 1,2 Bar.

Check:

• To reduce the pressure, bleed a radiator or drain some water out of the system using a drain point;
• Verify if automatic water loading unit (if available) is faulty or not calibrated.
• If another heating appliance is installed, control if its filling tap is closed;
• If the pressure is low, open slowly water filling loop to increase the pressure. Close it when finished;
• Verify if there are water losses in the system.

How to reset:

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet (if it’s not self-cleaning) and turn the heater on. If the error persists, contact local Customer Support.

Water temperature is less than 5°, the circulation pump is ON

Check:

• Contact local Customer Support and control the components of the generator.
• Contact your installer to check the heating system.

Power supply interrupted during working phase

Check:

• If the power supply misses only at the stove, check the power cable and the fuses at the main switch.

How to reset

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

Flue gas probe failure


Check:

• Contact local Customer Support

Faulty smoke fan


How to reset:

• Contact local customer support

The flame extinguishes during an operating cycle


Check:

• Verify if the pellets in the hopper are dry and have an adequate dimensions;
• Take the burn pot out and clean it thoroughly to make sure all vent holes in the bottom are clear or the draft flow. Control if the burn pot is damaged or if some holes are melted;
• Verify if the ash box and inspection compartment are clean;
• Control the chimney;

How to reset:

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any leftover pellets and turn the heater on.
• If the error persists, contact local Customer Support.

Insufficient draught


Check:

• Verify if the combustion chamber, ash box and inspection compartment are clean and properly closed;
• Control if the chimney is clogged.

How to reset:

• Press and hold for 3 seconds the button ON to reset the alarm. Empty the burner from any leftover pellets. Turn the heater on. If the error persists, contact local Customer Support.

The pellet tank temperature has exceeded the imposed limits


The safety thermostat is activated and the operation of the heater is interrupted for safety reason.


Check:

• Let the stove cool and check the pellet tank;
• Control if the flue pipe is clogged;

How to reset:

• The thermal security thermostat can be found below the power cable. Unscrew the black cap that covers a white button, press the button until hearing a click. At this point the thermostat is reset;
• Press and hold for 3 seconds the button ON to reset the alarm. Empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

The water temperature in the thermostove has exceeded the imposed limits


The safety thermostat is activated and the operation of the heater is interrupted for safety reason.


Check:

• Verify proper water flow in the system: if it is zoned, make sure to have at least one zone open; check the external ciculation pump, room thermostats (if present);
• If more than one heat generators are connected to the heating system, control if they produce excessive heat;
• Verify if the water pressure is in the limits indicated in the description of “Press H2O”

How to reset:

• The thermal security thermostat can be found below the power cable. Unscrew the black cap that covers a white button, press the button until hearing a click. At this point the thermostat is reset;
• Press and hold for 3 seconds the button ON to reset the alarm. Empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

Failed ignition



Check:

• Make sure to have pelelts in the hopper. They must be dry and have an adequate dimension. Use only the pellets that meet requirements of the standard ISO 17225-2, class A1. The use of low quality compromises the running of your appliance and can therefore lead to the termination of the guarantee;
• Take the burn pot out and clean it thoroughly to make sure all vent holes in the bottom are clear or the draft flow. Control if the burn pot is damaged or if some holes are melted;
• Make sure to have placed the burn pot correctly;
• Make sure that combustion chamber and inspection compartment are clean and closed tightly;
• Check if the flue pipe or air intake are clogged.

How to reset:

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.