• Verify proper water flow in the system: if it is zoned, make sure to have at least one zone open; check the external ciculation pump, room thermostats (if present);
• If more than one heat generators are connected to the heating system, control if they produce excessive heat;
• Verify if the water pressure is in the limits indicated in the description of “Press H2O”.

• The thermal security thermostat can be found below the power cable. Unscrew the black cap that covers a white button, press the button until hearing a click. At this point the thermostat is reset;
• Press and hold for 3 seconds the button ON to reset the alarm. Empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

• Clean the stove carefully, pay attention to the inspection compartment where the exhaust fan is situated;
• Check if the flue pipe is clogged.

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists with the clean chimney, contact local Customer Support.

• Contact local Customer Support

• Make sure to have pelelts in the hopper. They must be dry and have an adequate dimension. Use only the pellets that meet requirements of the standard ISO 17225-2, class A1. The use of low quality compromises the running of your appliance and can therefore lead to the termination of the guarantee;
• Take the burn pot out and clean it thoroughly to make sure all vent holes in the bottom are clear or the draft flow. Control if the burn pot is damaged or if some holes are melted;
• Make sure to have placed the burn pot correctly;
• Make sure that combustion chamber and inspection compartment are clean and closed tightly;
• Check if the flue pipe or air intake are clogged.

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

• Refill the pellets, they must be dry and have an adequate dimension;
• Take the burn pot out and clean it thoroughly to make sure all vent holes in the bottom are clear or the draft flow. Control if the burn pot is damaged or if some holes are melted;
• Verify if the ash box and inspection compartment are clean;
• Control if the chimney is clogged;

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any leftover pellets and turn the heater on;
• If the error persists with the full pellet tank, contact local Customer Support.

• Verify if the combustion chamber, ash box and inspection compartment are clean and properly closed;
• Control if the chimney is dirty or clogged;
• Check if the smoke fan is blocked or faulty: shut the thermostove down, wait until it is cooled, disconnect the power cable, remove the inspection box and check if there is a foreigh object in the smoke fan.

• Press and hold for 3 seconds the button ON to reset the alarm. Empty the burner from any leftover pellets. Turn the heater on. If the error persists, contact local Customer Support.

• Let the stove cool and check the pellet tank;
• Control if the flue pipe is clogged;

• The thermal security thermostat can be found below the power cable. Unscrew the black cap that covers a white button, press the button until hearing a click. At this point the thermostat is reset;
• Press and hold for 3 seconds the button ON to reset the alarm. Empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

• If the power supply misses only at the stove, check the power cable and the fuses at the main switch.

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

• To reduce the pressure, bleed a radiator or drain some water out of the system using a drain point;
• Verify if automatic water loading unit (if available) is faulty or not calibrated;
• If another heating appliance is installed, control if its filling tap is closed;
• If the pressure is low, open slowly water filling loop to increase the pressure. Close it when finished;
• Verify if there are water losses in the system.

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

The water temperature in the thermostove has exceeded the imposed limits, the water security thermostat is enabled

• Verify proper water flow in the system: if it is zoned, make sure to have at least one zone open; check the external ciculation pump, room thermostats (if present);
• If more than one heat generators are connected to the heating system, control if they produce excessive heat;
• Verify if the water pressure is in the limits indicated in the description of “Press H2O”.

• The thermal security thermostat can be found below the power cable. Unscrew the black cap that covers a white button, press the button until hearing a click. At this point the thermostat is reset;
• Press and hold for 3 seconds the button ON to reset the alarm. Empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

Water temperature is over 92°C

Check:

• Verify proper water flow in the system;
• Check if the circulation pump is blockd

How to reset:

• Press and hold for 3 seconds the button ON to reset the alarm. Empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.